Shipping policy

Products ordered from us can be delivered to the addresses we are able to ship to within Hong Kong and may change from time to time. Our deliveries exclude PO boxes at this time.

Products may be delivered by third-party couriers. We reserve the right to not deliver to all locations and will tell you if we can deliver to your address on our website.

Delivery dates for your first box are visible on our checkout screen and can be modified by you before your initial purchase. Future deliveries run on a regular frequency and are visible to you within your customer account. This includes the costs of your future boxes and your delivery dates and times.

You acknowledge and agree you will not hold us responsible for any delivery delays that are outside of our control.

Any missing deliveries should be reported to our Customer Care team by emailing us on info@petsona.com.

You acknowledge that the products are perishable and once delivered you must take all the necessary steps to ensure the products are stored according to our recommendations and we are not liable for any products that spoil due to poor storage once they have been delivered.

We take customer satisfaction and care incredibly seriously and want to ensure you have the best experience when receiving products from us. If you are dissatisfied at any time, please email our Customer Care team at info@petsona.com. We reserve the right to not refund, credit, or discount your account if we believe the product was sent to you in a suitable condition and it was as specified as per the order you made with us. Due to the nature of the product and its perishability, we do not accept returns.